house-second-headeraa1jpg-1Consumers who attempt to build, extend, renovate or do repairs are totally unprotected and we can prove that this has been the case for the last 23 years. Many independent inquiries have confirmed this fact, but no government will listen or act to stop what is essentially ‘legalized’ building fraud. Just read some of the stories of those whose lives have been ruined, Then come join us and be part of bringing about genuine change. 

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Whether or not you agree with climate change…


Freeing up building regulations and privatizing building surveyors and certifier building inspectors PLUS the hidden agendas contained in some building codes and virtually all building legislation, has resulted in a ginormous increase in defects being built into new homes Australia-wide (with something like half of the defects in those homes never being discovered).

Each year for about 23 years now (based on an audit of over 400 homes), we have been pumping out undiscovered defects in our new homes, units, additions at an average $6 Billion worth per year… which is 23 x 6 = $138 Billion worth of defects mostly still out there (see proof in earlier reports on these frightening figures). We are currently running at over $8 Billion per year.

And proving that defects are worse than 100% waste is so simple, that we cannot understand why building associations and governments will not make defect-free building construction happen by improving just the one area of the building process… SUPERVISION.

If defects can be avoided by adequate experienced supervision, then there will be hardly any more disputes… which everyone wants (apart from the negators).

But adequate supervision for new homes and new units and new additions to homes generally hasn’t happened now for 23 years since the advent of privatizing part of the regulatory framework, and what appeared to go hand-in-hand… the rapid growth of large building companies driven by greed… where even the main task of builders… the supervision… was short-cut; just as was the time taken by most trades on the time-consuming portions of their labour commensurate with their reduced wages… where neatness and getting the job done on time are considered more important than pride in work and reporting deficiencies in the work of previous trades (keeping an eye out for the builder and ensuring quality work so to speak).

Larger building companies who build new homes and small unit developments are not employing experts to supervise their work, and we have it on good authority that the builder (unlimited) bosses (required for the companies to actually exist), are not even getting to the building sites during construction at all. (On four (5) VCAT cases where the home owners took the builders (unlimited) bosses to VCAT, all bosses admitted that they had been too busy to visit the sites… and all four (5) houses had major structural faults that needed to be rectified… and all four builders first bluffed and lied, then fought the cases giving ground in stages in VCAT, rather than agreeing at the start to rectify basically what they had completely stuffed up.

We think that their legal advisors had told them that VCAT often awards less than is claimed because of precedents, and that if they bluff hard enough, most home owners give up.

What they didn’t tell their builder clients was that the claims had quite some merit at an average $120 000 being claimed… and that if the home owners persevered, then costs may very well be awarded against the builders… and that these costs would greatly outweigh the amount of the claim by a factor of two.

One case over a claim of $211 000 was crunched down to about $144 000 (after 2 Supreme Court cases were also fought and won by the owners)… and the costs were awarded against the builder… at close to $590 000 all up.

But we digress…

So back to the wastage problem associated with so many defects being built into almost every new home, unit and house additions.


When there is $100 000 worth of defects in a new home, then in order to rectify them, the faulty work generally must be removed first and the remaining structure temporarily propped… followed by the installation of protective tarpaulins and scaffolding to suit.

The home owners might need to move out for weeks at a time, and then reinstatement works will be able to commence. The extra bin hire and cleaning up of damaged adjacent landscaping and temporary protections and propping, plus the very careful removal of the defective work adds something like 50% to the labour content of the job.

Then $100 000 worth of rectification work will be carried out, requiring on average $45 000 worth of materials that used up enormous amounts of energy to manufacture and deliver to site…

And so, $45 000 worth of totally wasted building material rubbish is as a result carted away as land fill… and although more jobs are created, it isn’t the sort of jobs we need to move forward as an economy.

And if the amount awarded is (say), half of what is needed to rectify properly (because the VCAT member thought it too much for what it achieved (based on a really tough precedent), then there will have to be two wall tile colours in the bathroom, two different floor tile colours in the house, seconds bricks on the front porch pier due to the bricks being no longer available and so on; and the pittance awarded as compensation will just be enough to render the front porch pier that would otherwise be an eyesore.

What we are getting at here is that because certain defect rectifications were not allowed in full, the drop in house value is another large cost.

If a lesser amount is spent then defect works will need to be left undone, waiting for the building to be tested by the forces that they were supposed to (but were not) designed to be able to resist… at some time in the future.

But for the economy they will most likely be tested at some time and fail to resist those forces… and cost a lot of money to rectify.

So the economy will have to spend $ 138 Billion plus $6 Billion every year from now on… wasting about a third of it on materials, forcing the price up, and two thirds of it on triple the labour needed to do it properly in the first place.

That enormous wastage of labour and materials could have been spent on new projects, new cars a multitude of leisure activities, that instead will be part of a building industry that increases in size but produces no more that it used to.

BUT... the builders who had to fork out the money to the home owners in VCAT will be significantly poorer than previously, in order to pay for the increase in rectification jobs… let’s say that this amounts to $18 Billion.

And the home owners (certainly after the end of the warranty) will have to fork out far more over the years (something like $ 120 000), making them spend far, far less on other things… and perhaps having to sell and down-size in order to cope… particularly if they have retired or lost their jobs.

Other industries will therefore suffer by this amount (helped slightly by the 10% or so of the money earned being spent by those getting the work to rectify).

We call this blight… where the economy hangs on via people who are not progressing as well (because of being hamstrung by the failure of latent and in-built defects after the time when they could have done something about it).

And even if they could have done something about it, the builders would be in a far worse position as a result… and a blight of similar magnitude would occur.

VBAG’S MESSAGE TO ALL GOVERNMENTS… Make builders (unlimited) personally liable for inadequate supervision by experienced personnel… or the residential building industry will run Australia into the ground.

VBAG keeping building consumers informed of the need for a complete overhaul of all things regulatory in the residential building industry.
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Spending a little more on safer, longer-lasting materials used in buildings will admittedly cost extra at the start, BUT will save tens of $ Billions in the long-term. There will also be a considerable improvement in our economy with so much less wastage as a result.

There is so much useless waste created in cities… but little is ever written about the huge amount of residential building industry waste... and heaps of building waste can be completely avoided just by defining defect correctly or better still forcing individual builders to be personally liable for supervision.... or even better still... both.

Every time our governments think short-term and dumb us down such as freeing up regulations too much, the chinks in our armour cost several times as much to repair, compared to the gains made (by just a few), when taking short-term actions to serve their greed.

Building specifications with less and less detailed workmanship clauses in them have also dumbed the building industry down, to the point that today, hardly anybody (including tradespeople) seem to know (or care about ) what really constitutes good quality workmanship.

We now virtually have a rogue industry that has hidden understandings… “What a workman does is workmanlike” / “What a tradesman does is tradesmanlike” / “What happens on the majority of new homes must be standard”… even though it is not workmanlike and far from any acceptable standard.

(You just have to look at commonly short-changed works done by tradesmen, (in direct contravention of the requirements of manufacturers once done because they were asked to lower their price to help the builder compete… and to return the favour… save precious time)… to see what a sham this dumbing-down process really is).

Supervisors then accept the sub-standard work if it’s neat.

These hidden understandings, (along with the dumbing down via inadequate specifications), are costing new home owners a fortune in building disputes and constant band-aiding of just the symptoms of the real defects… most never even discovered by building consultants.

And if the builder associations would just take a good hard look at what disputes cost builders overall, they would not be party to ‘the bluffing game’… because fighting disputes also costs builders a fortune… probably far more than just rectifying the defects in the first place.


Dispute costs for building consumers rose rapidly since the advent of the performance-based Building Code of Australia and the privatization of building surveyors and certifying building inspectors in about 1994. In 1996 defects in-built were in full swing… at something like 10 times the rate of just a few years prior to the changes.

In Victoria dispute costs rose to over $3 Billion per annum by 2014 (for both new home owners and builders… totalling over $6 Billion per annum all up.
At his juncture we feel we need to explain why building consultants are inept generally:-
1. They do not have a thorough definition of defect, most of them ignoring manufacturer minimum requirements and the right of each component and system to last at least to a reasonable life expectancy.
2. Most are employees where O H & S rules for workers compensation insurance apply and severely limit what building consultants can access.

Each of these failings results in the halving of what a building consultant will actually discover… which amounts to 25% of the total defects in a home.

And allowing for those sole traders in the industry who are not prepared to say that they have inspected any home unless they have got into the roof and onto the roof… this equates to about 33% (and not 25%) of the total defects and/or symptoms of defects being discovered by building consultants generally.


The government’s agenda is to make disputes go away as fast as possible with as little disruption to business (builders in this case)... has resulted in repressive up-front compulsory conciliation (head-banging) for all disputes in Victoria via the DBDRV… where those in charge do not have to know much about building construction or have a thorough definition of defect… when they will be doing very little else than preside over claimed defects.

And it will probably reduce dispute costs significantly by pummeling home owners into submission where builders return to “FIX” the agreed (and roughly halved) list of defects that were discovered by their inept building consultants (less than 33% on average of what was actually defective… with many of them just symptoms of the actual defects).

The result of DBDRV compulsory conciliation will almost certainly be the general band-aiding of just the symptoms of the actual defects, and the leaving of the large majority of actual defects to cause future havoc for home owners after the warranty period expires.

VBAG also wonders if perhaps it is there to by-pass warranty insurance… or make new home owners think that they are being looked after, following the revealing by the ombudsman and the auditor general (4-5 years ago already), that the insurance was not really insurance at all. We bet that if anyone challenged it in the high court… it would be close to the biggest CON in modern Australia’s history.

Compulsory Conciliation will not make the defects go away… but it will most likely increase the number of defects being left un-rectified in new homes (we estimate) by about 16% for those who decide to have a dispute, and by another similar amount, courtesy of those home owners who simply back off altogether.
And so we arrive at our current situation where the majority of defects are not even being discovered in new homes, new units and additions by anyone… and even when they are discovered, compulsory conciliation permits the band-aiding of many of the agreed defects, because hardly anyone has a thorough definition of defect. If they did then the scope of works to rectify would be what is necessary for the item to last a reasonable lifetime.

Builders in disputes (from considerable collective experience) generally agree to ‘fix (usually band-aid)’ those defects (and usually just the symptoms of those defects) that they can do cheaply… spending $50 on items such as inadequate wet area wall tile junction joints that require well over $1200 to rectify adequately. They will also rectify minor defects to mollify new home owners.

It’s all part of the bluffing game, seemingly almost a universal approach to disputes and drummed into their DNA… when it comes to rectifying defects.

If only they knew that it is actually far cheaper to rectify than to go to VCAT.

VBAG’S MESSAGE TO ALL GOVERNMENTS: Start acting now to consider the ramifications of cheapening new homes to the point that they are defect-riddled with a growing number becoming unsafe.



VBAG keeping building consumers informed of the need for a complete overhaul of all things regulatory in the residential building industry
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Don’t laugh at the heading… 100 year loans actually happened in Japan and Europe to lower mortgage repayments. It spreads the problem of housing affordability to the current generation and the next two as well… 3 generations… 2 generations before they are even born.

Not so long ago (July 12th 2017) where we wrote a conspiracy theory on developers gearing up for 'densification' and moving towards 15 year rent-only buildings designed to be pulled down and towers twice their height built to take their place. Scroll down and read it. And rents are rising rapidly in pace with land prices it seems.

The rent only part of the theory has already come true…
Now we just have to wait for the 15 yearly re-zone thing to happen and the pull-downs / re-builds twice as high will also happen. So buildings will be built as cheaply as possible. The government will like that… with this being one of their main 2 agendas along with protecting business.

Just a few weeks ago, we wrote another article on The Next Generation Faces a Ginormous Challenge (August 29th 2017) where it floats the idea of satellite cities. Scroll down and read it and if you agree... spread the idea. It’s one of those things that is mentioned by governments occasionally in the news, but not acted upon.

That article explained how the differential between wages and increases in land values in cities created a doubling of the challenge to own your own home with backyard EVERY 35 years (every successive generation).

Now today there’s ‘The Age’ article on P 25 – ‘Industry adopts build-to-rent’.

IT’S HAPPENING RIGHT NOW… with buy off the plan becoming less and less of an option… only to be replaced with rent-only options.

And also in this article it states that the next likely solution for our home buyers is… 2 families per apartment (we assume per home also)… so they will have to do this twice before they actually own a home as a single family.

The child of today may well need to do one of the above things in order to live in a city… because things are going to get twice as tough... and again double in difficulty for their children when they in turn spread their wings.

We think it makes enormous sense to create satellite cities RIGHT NOW… well away from Melbourne and Sydney (with a fast rail link) as the No 1 priority for Australia… not electricity bills and ignoring the advice of our (newly appointed) Chief Scientist Dr. Alan Finkel.

There’s plenty of space in Australia. We don’t need to 'densify' our cities... and we can retain our backyard ideal.

VBAG keeping building consumers informed.
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THE NEW VBA have more staff than ever to obfuscate, obstruct and frustrate consumers. The 'officials' now number 200!
Try contacting the VBA 'custoner service' and see how the dedicated officials block and barricade, with MAXIMUM obfuscation as they reiterate how they are there to 'HELP' CONSUMERS through their 'SERVICE'! The 'help' is to shield all consumers from any 'higher-level officials' and to frustrate us well beyond the point of total 'exasperation' - ultimately wanting us to go away! The single objective, as they have been instructed, is to follow the procedures called 'business rules, quoting legislation that does not appy (i.e. privacy laws) and to "protect the practitioners" at all cost. More than a national disgrace - hideously heinous. Share your experiences here!
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Victoria’s building industry is failing consumers

September 3, 2016

Victoria’s building industry is failing consumers Fifth Estate 2 July 2015 Anne Paten, Victorian Building Action Group | 2 July 2015 The verdict on Victoria’s domestic building industry is in and on the public record. And it’s not pretty. The evidence of the Victorian Auditor-General’s Office Audit into Victoria’s Consumer Protection Framework for Building Construction … Read more

The Great Australian Dream: Spin, Lies and Fantasy

September 3, 2016

The Great Australian Dream: Spin, Lies and Fantasy 69 SHARED THIS Contributor: Anne Paten Published: 21 September 2015 Victoria’s ‘Great Australian Dream’ industry is supported and stimulated by spin, lies and fantasy. The building companies’ spin includes the ‘dream’ as a star fantasy feature. The standard slogans include ‘Build your Dream into Reality,’ ‘Create Your Dream … Read more

Consumer Protection Reform Strategy Fails. Dodgy shonky bad builders prevail.

September 3, 2016

Why the Consumer Protection Reform Strategy Fails and dodgy shonky bad builders prevail. By Anne Paten Sourceable 15 July 2015 LINK: https://sourceable.net/why-the-consumer-protection-reform-strategy-fails 88 people shared this article No 10 of Top 10 articles for July 2015 It is clear that the Domestic Building Consumer Protection Reform Strategy was created as a mirage, to give a … Read more

Was Australia’s Unaffordable Housing Crisis Avoidable?

September 3, 2016

Was Australia’s Unaffordable Housing Crisis Avoidable? Over recent decades, the price of Australia’s housing stock has continued to soar. Now in 2016, we have reached a crisis point where, for so many Australian families, the dream of owning their own home is no longer achievable. However, Australia’s ‘unaffordable housing syndrome’ did not happen inadvertently or … Read more

What Lies Ahead in Construction: Leadership or More Licentiousness?

September 3, 2016

What Lies Ahead in Construction: Leadership or More Licentiousness? Published in Sourceable 31 August 2015 143 people shared this article By Anne Paten Link: https://sourceable.net/what-lies-ahead-leadership-or-more-licentiousness It is clear that we have a major crisis in the Victorian building industry. Hundreds of thousands of Victorians are living in limbo, casualties of a blatantly non-compliant and completely … Read more

The Truth Behind the ‘Consumer Protection Reform Strategy’

September 3, 2016

                        The Truth Behind the                        ‘Consumer Protection Reform Strategy’ Anne Paten in Sourceable 6 July 2015 109 shares 23 Comments https://sourceable.net/the-myth-and-reality-of-the-consumer-protection-reform-strategy/ After the damaging Auditor-General’s Report of 2011 and the Ombudsman’s Report of … Read more

Over the last fifteen years, there have more than one hundred (100) Inquiries into the building industry and its governance. These have included parliamentary inquiries and investigations by the Auditor-General, the Productivity Commission, the Ombudsman and other independent organizations. 

The Victorian building industry has suffered from systematic and systemic failure for decades. We now have overwhelming evidence to confirm that this ‘system’ has been malfunctioning for the last 22 years.

After decades of criticism of  the Building Commission’s failure as the ‘industry regulator’, and following damning Reports from the Victorian Auditor-General (2011 and 2013) and a scathing Report from the Victorian Ombudsman in 2012, the Government decided that the Building Commission’s record was so tarnished that it had to be abolished.